Applicants for social housing will apply through Housing Pathways at SVDP Housing, any Housing NSW office or any other participating community housing provider. Applicants will be logged on the NSW Housing Register. Amélie Housing will offer assistance to applicants, if required, to complete or amend their application. Amélie Housing will interview applicants in person or by phone, if required.
Amélie Housing will ensure that potential tenants are informed about the organisation and the services it offers. Regular reviews will be undertaken on the way the community gets information about the organisation and whether the target groups are being reached. Applicants will be surveyed to determine how they obtained information about Amélie Housing.
Amélie Housing will:
- Ensure information about the organisation is available in places readily accessible to people in housing need
- Provide information in various languages when required
- Build links with other relevant services for referrals and nominations
- Inform applicants of other options to meet any immediate or specific housing needs.