Amélie Housing does not offer a mutual exchange program. This policy explains what mutual exchange is, and alternative options for tenants who would like to apply to transfer from their existing tenancy.
What is mutual exchange?
Mutual exchange is a process where two tenants decide to swap or exchange their tenancy and move into the other property.
Mutual is another way of describing a housing swap.
Does Amélie Housing offer mutual exchange?
Amélie Housing does not offer a mutual exchange program.
What do I do if I want to move to another Amélie Housing property?
If a tenant wants to move properties, they may check their eligibility and follow the Changing Needs of Tenants policy.
Complaints and Appeals
If a tenant is not satisfied with a service provided by Amélie Housing or does not agree with a decision it has made, they can ask for a formal review. To do this, the tenant can complete a review of decision form.
Details on how to make a complaint, provide feedback or lodge an appeal are found in Amélie Housing Complaints and Appeals policy.