Important notice to tenants and visitors

The Novel Coronavirus (COVID-19) is a respiratory illness impacting a large number of countries around the world, with cases identified in NSW and other parts of Australia.

At Amélie Housing, the health and safety of our tenants and visitors and community is our   priority.

To help prevent the spread of this virus, we are implementing our COVID-19 Prevention Strategy across all our sites

What are we asking you to do?

If we all follow good hygiene practices, we can help reduce the spread of COVID-19. The best way to protect yourself from COVID-19 is the same way you would protect yourself from catching the flu or other respiratory illness.

  • Wash your hands regularly and thoroughly
  • Avoid touching your eyes, nose and mouth
  • Sneeze or cough into a tissue or elbow and throw the tissue away and thoroughly wash your hands with soap and water
  • Avoid close contact with people who are ill
  • Please stay home if you are sick

Adapted from NSW Health- Protect Yourself

If you, a member of your household or visitor has returned from overseas in the last 14 days:

If you or a member of your household have returned from overseas within the last 14 days, you should monitor your health closely. If you develop symptoms including fever, sore throat, cough, runny nose and shortness of breath, you should isolate yourself immediately, urgently seek medical attention, and contact your Housing Manager so additional support can be arranged to assist you.

Screening steps we are taking as recommended by NSW Health:

We are taking the necessary steps, under the recommendation of NSW Health, to prevent the risk of spreading the COVID-19 virus. In doing so, we are implementing a three-question pre-screening process for all staff, contractors and visitors at our Community Housing sites to prevent people who are infected or at a higher risk of infection from entering the Community Housing sites.

  1. Have you been unwell at any time in the last 7 days, particularly with fever, cough, sore throat, shortness of breath or runny nose?
  2. Have you or a household member returned from overseas in the last 14 days?
  3. Within the past 14 days have you been requested to self-isolate or have you been in close contact with a suspected or confirmed case of COVID-19?

If you answer yes to any of these three questions, to ensure the safety of our tenants and staff, you will be denied entry. If you are unsure or require more information, please contact the Housing Manager or speak to a staff member.

We need your support:

We ask for your full support with this, and suggest that if you are expecting a visitor, that you share these safety pre-screening questions above with them prior to their arrival, to avoid their access being restricted upon entry.

The success of this prevention strategy is means we must work together to protect our community. This situation is changing rapidly, and we value your feedback.

Please don’t rely on rumours or social media.

You can find frequently updated COVID-19 resources on the Australian Government Department of Health website, please click on the links below.

More information:

What you need to know about Covid-19

Click here for information on Covid-19 from the Australian Government Department of Health

Who needs to isolate?

Click here for information on who needs to isolate from the Australian Government Department of Health

If you develop symptoms:

If you develop symptoms, seek medical advice by calling your general practitioner and If they are not able to speak with you, you can call Health direct on 1800 022 222.

To access groceries and essentials:

If you are struggling to access groceries and essentials, please know that there are many community options that can assist you.

Woolworths Shopping Hour and partnership with Meals on Wheels

Woolworths and Coles currently have  a shopping hour from 7-8am for any person on any type of government payment, any person with a disability or any older person, and can prepare care packs of essentials you can order and pick up from any store.  Click the link to find out more

Meals on Wheels has also partnered with Woolworths to ensure toilet paper can be delivered to those who may have run out.

Limits on shopping items

There have been many reports of people buying more than they need at the supermarket, which has caused a short-term supply issue in a lot of grocery stores. If you are struggling to get basic items, please call and speak to your housing manager.

Home delivery

The federal government has implemented social distancing measures and has new guidelines in place about the number of people in one place at one time, including grocery stores. If you have any concerns about getting to the grocery store or going shopping for food and essentials, please consider home delivery.

Coles and Woolworths have restricted home delivery to older persons, persons with a disability or any person with a known condition that places them at higher risk of Covid-19.

For information on Woolworths home delivery, click the link to find out more

To register for Woolworths Priority assistance program, click the link and follow the directions.

If you need help with registration for delivery, please contact your housing manager.

If you are in an area without a Coles or Woolworths and shop at Aldi, IGA or any other store we will update with information as it becomes available.  If you require additional assistance, please contact your housing manager.

For any other type of support:

This is a situation that, as a community housing provider, and as a community, we have never experienced.

We are working daily to plan services with government agencies and with support partners to create systems to make sure you will be able to access the support and care you need.

Covid-19 information in other languages

The NSW Department of Health has provided information about Covid-19 in a range of languages. Click the link to find and download information in languages other than english.

Additional income support from the Australian Federal Government:

The Australian Federal Government has released details of additional income support for members of the community affected by Covid-19.

Economic Support Payments

For eligibility and information on the two  $750.00 economic support payments, please click the link for the latest information from the Federal Department of Social Services. These payments will be transferred to your nominated bank account if you are eligible.

Coronavirus Supplement

The Australian Federal Government announced an additional Coronavirus Supplement beginning 27th April 2020 for eligible payments. To check eligibility please follow the link to the Department of Social Security website Coronavirus supplement information.



Do you have access to a working phone in case you become ill or need to ask for help for any reason? If you have a mobile phone, is your mobile phone bill paid and up to date?


If you are in home isolation and your income has been stopped please contact, your housing manager and we can reassess you rent to provide rent relief.


Is your electricity bill paid and up to date? If your power bill is in danger of being disconnected from a late payment, please contact your housing manager for referral or self-refer to the Energy Assistance Program

Food Items

Do you have some long-lasting items such as tinned food, long life milk, cereal, tinned vegetables, tuna, pasta, rice? Do you need help with these items? If you have not been able to access food items, please contact your housing manager for immediate referral.


Do you have a supply of medication that you regularly need to last you for 14 days? Please contact your GP to make sure your medication is up to date and you have the supply you need.

Are you a single person household?

If you are living alone and would like a daily phone call to check if you are ok during home isolation, please call you housing manager.

Are you okay?

This is a difficult situation and sometimes need a little extra support. There is phone

Lifeline provides 24-hour crisis counselling, phone 13 11 14.

MensLine Australia is a professional telephone support service for Australian men. Call 1300 78 99 78, 24 hours / 7 days a week.

beyondblue provides support if you are suffering from depression and anxiety  Phone 1300 22 4636, 24 hours / 7 days a week.

Emergency contacts

Have you told us your emergency contact in case we cannot contact you?

At Amélie Housing we are committed to working with you in this challenging time. Please contact your housing manager for further information or assistance.

This page will regularly be updated with new information.

Last updated: 23/03/2020


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