Important notice to tenants and visitors

Covid-19 is a respiratory illness impacting a large number of countries around the world, with cases identified in NSW and other parts of Australia.

At Amélie Housing, the health and safety of our tenants and visitors and community is our   priority. To help prevent the spread of this virus, we are implementing our COVID-19 Prevention Strategy across all our sites.

Thank you for your effort and commitment in helping us stay safe

We would like to thank all our tenants, stakeholders, and visitors for helping us stay safe during this challenging time.

What are we asking you to do?

If we all follow good hygiene practices, we can help reduce the spread of COVID-19. The best way to protect yourself from COVID-19 is the same way you would protect yourself from catching the flu or other respiratory illness.

  • Wash your hands regularly and thoroughly
  • Avoid touching your eyes, nose and mouth
  • Sneeze or cough into a tissue or elbow and throw the tissue away and thoroughly wash your hands with soap and water
  • Avoid close contact with people who are ill
  • Get tested and stay home if you are sick

Adapted from NSW Health- Protect Yourself

If you, a member of your household or visitor has returned from overseas in the last 14 days and you are in quarantine:

Australia has put travel bans in place, for all non-citizens entering Australia and on the travel of Australian citizens out of Australia. A mandatory 14-day quarantine period is now in place, meaning the Australian government requires that all persons entering Australia spend 14 days in a hotel or other accommodation chosen by the government.

Are you returning to Australia from overseas and required to enter quarantine? Let us know of your return date and if you need assistance

Screening steps we are taking as recommended by NSW Health:

We are taking the necessary steps, under the recommendation of NSW Health, to prevent the risk of spreading the COVID-19 virus. In doing so, we are implementing a three-question pre-screening process for all staff, contractors and visitors at our Community Housing sites to prevent people who are infected or at a higher risk of infection from entering the Community Housing sites.

  1. Have you been unwell at any time in the last 7 days, particularly with fever, cough, sore throat, shortness of breath or runny nose?
  2. Have you or a household member returned from overseas in the last 14 days?
  3. Within the past 14 days have you been requested to self-isolate or have you been in close contact with a suspected or confirmed case of COVID-19?

If you answer yes to any of these three questions, to ensure the safety of our tenants and staff, you will be denied entry. If you are unsure or require more information, please contact the Housing Manager or speak to a staff member.

Public Health Restrictions in your area

Each state and territory have different restrictions in place on the reasons why you are able to leave home and the number of people you can have to visit you in your home.

Please check for updates

There are large fines for breaching Coronavirus public health orders in each state and territory. Please stay up to date with the requirements.

South Australia –Check this link regularly for the latest on Covid-19 updates from the government in South Australia

New South Wales – Check this link regularly for the latest on Covid-19 updates from the government in New South Wales

ACT – Check this link regularly for the latest on Covid-19 updates from the government in the Australian Capital Territory

We need your support:

We ask for your full support with this, and suggest that if you are expecting a visitor, that you share these safety pre-screening questions above with them prior to their arrival, to avoid their access being restricted upon entry.

The success of this prevention strategy is means we must work together to protect our community. This situation is changing rapidly, and we value your feedback.

Please don’t rely on rumours or social media.

You can find frequently updated COVID-19 resources on the Australian Government Department of Health website, please click on the links below.

COVIDSafe app

The Australian government has developed an app that can help protect the community against the spread of Covid-19.

You can find more information about the App by clicking on the link.

You can choose to download and use the app.

More information:

What you need to know about Covid-19

 Covid-19 Department of Health Alert – check this link for the most current information

Who needs to isolate?

Click here for information on who needs to isolate from the Australian Government Department of Health

Covid-19 information in other languages

The NSW Department of Health has provided information about Covid-19 in a range of languages. Click the link to find and download information in languages other than english.

Tenant support

We are continuing to work with government agencies and support partners to create systems to make sure you will be able to access the support and care you need.

  • If you develop symptoms seek medical advice by calling your general practitioner
  • If you are unable to speak with your GP, you can call Health direct on 1800 022 222
  • To access groceries and essentials contact Woolworths, Coles, or Aldi who have returned to normal operating hours with deliveries available
  • If you are having trouble with shopping or securing essential items, let your housing manager know so assistance can be arranged

Tenant well-being checklist

Use our checklist to make sure you have everything you need. Do you still need help? Please ask your housing manager.

  • Communications: Do you have access to a working phone in case you become ill or need to ask for help for any reason? If you have a mobile phone, is your mobile phone bill paid and up to date?
  • Electricity: Is your electricity bill paid and up to date? If your power bill is in danger of being disconnected from a late payment, please contact your housing manager for referral or self-refer to the Energy Assistance Program
  • Food Items: Do you have some long-lasting items such as tinned food, long life milk, cereal, tinned vegetables, tuna, pasta, rice? Do you need help with these items? If you have not been able to access food items, please contact your housing manager for immediate referral.
  • Medication: Do you have a supply of medication that you regularly need to last you for 14 days? Please contact your GP to make sure your medication is up to date and you have the supply you need.

Additional support services

Are you okay? This is a difficult situation and sometimes need a little extra support. There are phone support lines. Many in the community are struggling with feelings of isolation, loneliness, and some are experiencing symptoms of anxiety and symptoms of depression. Please ask for help. You are not alone

Australian Federal Government Coronavirus and other income support programs have now ended

For more information on these government payments, see the link to Services Australia

Thank you for your ongoing commitment to maintaining a stable tenancy in difficult circumstances

We’d also like to acknowledge all of our tenants who are paying rent in advance and paying down debt. Remember you can access financial advice and No Interest Loans through the NILS Program at St Vincent de Paul if you need financial planning assistance or to buy household goods without expensive credit.

  • Property Maintenance programming: Emergency and regular works procedures have been adjusted to ensure all works are delivered in a Covid-Safe manner, call 1800 950 575 to find out more
  • Emergency contacts: Please ensure we have an up to date contact in case of an emergency
  • Please contact your housing manager for further information or assistance

At Amélie Housing we are committed to working with you in this challenging time

Last updated 12/04/2021


Download Policy