Important notice to tenants and visitors

Covid-19 is a respiratory illness impacting a large number of countries around the world, with cases identified in NSW and other parts of Australia.

At Amélie Housing, the health and safety of our tenants and visitors and community is our   priority. To help prevent the spread of this virus, we are implementing our COVID-19 Prevention Strategy across all our sites.

 Amélie Housing has updated our pandemic response as the Covid-19 situation has changed . Please continue to follow public health orders in each state and territory.

Thank you to all our tenants and stakeholders for your continued effort and commitment to helping us all stay Covid-safe.

Covid-19 Response Policy

This policy assists in ensuring Amélie Housing responds to the risk of Covid-19 in a way that aligns with evidence based public health guidance in all our states and territories, while maintaining a high level of service. The Covid-19 pandemic remains a rapidly evolving global situation, and  Amélie Housing will respond rapidly, safely and effectively to ensure the well-being of our tenant community, any person visiting them in their home, our stakeholders, contractors and staff.

What we require from tenants, staff, contractors, and visitors

We are asking all tenants, contractors, staff and volunteers to practice Covid-safe practices. This includes following public health guidelines:

  • Stay at home if you are unwell.
  • Get tested if you are displaying symptoms of Covid-19.
  • Follow public health orders in place in your state or territory.
  • Stay up to date with public health advice and any restrictions.
  • Check into venues using a QR code on your smartphone or government application.

Follow public health guidance or restrictions in your state or territory.

We ask tenants visitors and contractors to follow public health advice in each state or territory, which includes any restrictions or use of Personal Protective Equipment such as wearing of masks indoors or social distancing.

For information on Covid-19 in your state or territory, restrictions, eligibility for vaccination or vaccine side effects please find up to date information through the Federal government Health Direct sites and Covid-19 information sites in each state and territory.

State or territory   Website Hotline
Australian Capital Territory
New South Wales 137788 (Service NSW)
South Australia
National Coronavirus Hotline (if experiencing symptoms) 


Covid-19 Restriction Checker
Covid-19 vaccination eligibility checker
Covid-19 vaccination side effect checker

Covid-Safe protocols

As a special work of St Vincent de Paul Society, Amélie Housing abides by the Covid-Safe protocols including:

  • travel protocols,
  • hotspot protocols,
  • face to face activity protocols and
  • vulnerable personnel protocols.

This means we take practical steps in line with public health orders to protect any tenant or staff member identified under public health definitions as vulnerable to severe outcomes of Covid-19.

Practical steps to protect tenants, staff and community who are at greater risk.

Amelie housing uses the Australian Federal government definition of High Risk persons to severe effects of the illness:

  • are 70 years of age or over.
  • are over the age of 65 years with one or more chronic medical condition.
  • are an Aboriginal and Torres Strait Islander person 50 years or older with one or more chronic medical condition.
  • are experiencing unexplained respiratory symptoms or fever who self-identify as Aboriginal or live in Aboriginal rural and remote communities.
  • have a compromised immune system.
  • have had an organ transplant and are on immune suppressive therapy.
  • are on immune suppressive therapy for graft versus host disease.
  • are having chemotherapy or radiotherapy.
  • are experiencing acute respiratory illness or fever in high risk settings such as hospitals, aged care and other residential facilities, boarding schools and cruise ships.
  • have had a bone marrow transplant in the last 24 months.
  • have blood cancer e.g.: leukaemia, lymphoma or myelodysplastic syndrome (diagnosed within the last 5 years
  • are admitted to hospital with acute respiratory illness or unexplained fever.

If a tenant, staff member or volunteer is a vulnerable person, Amelie housing may:

  • Recommend the use of personal protective equipment by tradespersons for any onsite visits to your home.
  • Limit office attendance and provide remote services.
  • Reschedule any service if a tenant or staff member is unwell.
  • Support any vulnerable staff or volunteer to work remotely.

Repairs and maintenance

Repairs and maintenance are being carried out at Amélie Housing properties with additional safety measures in place.

If you have maintenance scheduled and you are unwell:

  • If you are a tenant, we ask that you: report immediately if you are unwell on the day of your scheduled maintenance with a any respiratory symptoms that could be Covid-19.
  • We will reschedule your appointment as soon as you are well, you will not be charged a cancellation fee if you advise us, you are unwell before the appointment.
  • If you are displaying symptoms of any respiratory illness and a tradesperson attends your home, they may not complete the work.

General precautions

  • A tradesperson may wear a mask inside your home, for example a surgical mask or other face covering.
  • You may choose to wear a mask inside your home when tradespeople attend.

In person appointments and office attendance

Amélie Housing is currently working in accordance with the St Vincent De Paul society Covid Safe protocols, which include office arrangements for in person appointments.

In person arrangements and appointments can change in each state and territory. Please check current Government restrictions or contact your housing manager, whose contact details are listed in your lease.

Staff may ask if you have attended any government declared hotspot or travelled through any region in which restrictions or stay-at-home orders are in place.

Tenant support, close contact isolation and stay at home orders (lock down)

Do you need additional support?

  • Do you have a smart phone, phone credit?
  • Do you know how to check in and out of venues using the QR code application used in contact tracing in each state or territory?
  • Do you have access to surgical masks and hand sanitiser if you need them?
  • Are you having issues accessing income support or meeting job search requirements?
  • Are you affected by a public health stay at home (lockdown) order or identified as a close contact and required to isolate at home?

Contact your housing manager on the details provided with your tenant welcome pack, and they may be able to help or connect you to a service who can help you with the practical support you need.

Covid-19 information in other languages

The NSW Department of Health has provided information about Covid-19 in a range of languages. Click the link to find and download information in languages other than English.

Additional support services

Are you okay? This is a difficult situation and sometimes need a little extra support. There are phone support lines. Many in the community are struggling with feelings of isolation, loneliness, and some are experiencing symptoms of anxiety and symptoms of depression. Please ask for help. You are not alone

State based support for NSW during Stay at home restrictions

If you are working and your income has been affected by the current stay at home restrictions in NSW, you may be eligible for an emergency support payment.  Please contact Services Australia to apply.

Thankyou for your ongoing commitment to maintaining a stable tenancy in difficult circumstances

We’d also like to acknowledge all of our tenants who are paying rent in advance and paying down debt. Remember you can access financial advice and No Interest Loans through the NILS Program at St Vincent de Paul if you need financial planning assistance or to buy household goods without expensive credit.

  • Property Maintenance programming: Emergency and regular works procedures have been adjusted to ensure all works are delivered in a Covid-Safe manner, call 1800 950 575 to find out more
  • Emergency contacts: Please ensure we have an up to date contact in case of an emergency
  • Please contact your housing manager for further information or assistance

At Amélie Housing we are committed to working with you in this challenging time.


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