• Tenant and Visitor information for covid-19

    Important notice to tenants and visitors The Novel Coronavirus (COVID-19) is a respiratory illness impacting a large number of countries around the world, with cases identified in NSW and other parts of Australia. At Read More

    Complaints and Appeals Policy

    It is the policy of Amélie Housing to: Ensure that tenant and applicants are aware of the right to complain or appeal decisions and to have an advocate or support person at any point Read More

    Allocation of Housing Policy

    Amélie Housing will allocate social and affordable housing properties requirements to eligible applicants in a way that is transparent and fair. All properties will be allocated in accordance with regulatory guidelines for each state Read More

  • Nominations and Support Policy

    Amélie Housing works with partner organisations to provide additional support which allows people experiencing complexity in their lives to sustain and maintain their tenancy. It is the policy of Amélie Housing to accept referrals Read More

    Rental Bond Management Policy

    This Policy is to assist Amélie Housing staff to manage Rental Bonds when starting a new tenancy or transferring a tenancy. Amélie Housing supports applicants and tenants to actively participate in establishing and supporting Read More

    Establishing and Maintaining Tenancy policy

    It is the policy of Amélie Housing to: Meet all the legal requirements of a landlord as set out in the Residential Tenancy Act (2010) Offer security of tenure under the different program guidelines Read More

  • Rent Management Policy

    It is the policy of Amélie Housing to: Comply with all laws, funding agreements and Government guidelines regarding rent management in each jurisdiction where Amélie Housing manages tenancies Ensure tenants understand Amélie Housing’s rent Read More

    Changing Needs of Tenant Policy

    It is the policy of Amélie Housing to: Recognise the changing needs of tenants and how this impacts on the size, location and type of property they are eligible for or live in Manage Read More

    Tenant Participation Policy

    It is the policy of Amélie Housing to: Ensure that tenant participation is supported at all levels of the organisation Provide all new tenants with membership application forms on the signing of their tenancy Read More

  • Tenant Rights Policy

    It is the policy of Amélie Housing to: Acknowledge at every level within the organisation that tenants are the most important part of the organisation Acknowledge that tenants have a role in the decision-making Read More