Reporting repairs

It is important that all required repairs are reported to Amélie Housing as soon as the tenant or household member becomes aware there is an issue.

This helps Amélie Housing respond to repairs as quickly as possible.

To report a repair, you can use the easy online form Report a Repair.

You will be asked:

  • Your name
  • Your address
  • Email address and contact number
  • The required repair
  • You can attach a photo taken by your mobile phone if you wish so staff can see the problem

Access the Report a Repair Form here

For more information on:

  • What to do in an emergency
  • What to do if a repair is out of hours
  • What to do if an urgent repair is required
  • Types of repairs

Please see the Responsive Maintenance Policy

Tradesperson Access

Tradespeople will require access to your property to carry out a repair. With your consent, Amélie Housing will provide the contractor or tradesperson with your details to arrange a time to carry out the repairs.

You will need to be at home to let the tradesperson access the property at the arranged time, so the repair can be completed.

Property Care

In addition to our commitment to you to keep your property safe, clean and in good working order, there are responsibilities as a tenant that you have too.

These include

Keep the premises reasonably clean, including taking responsibility for:

  • Carpet cleaning
  • Fumigation
  • General cleaning
  • Keeping the grounds neat and the lawns mowed
  • Cleaning leaves from the gutters
  • Removing their rubbish
  • Notify the landlord of any damage to the premises as soon as practicable
  • Not to intentionally or negligently, cause or permit any damage to the premises
  • When the Tenancy Agreement ends, to leave the premises as near as possible, in the same condition as set out in the premises condition report (excluding fair wear and tear).

Routine Property inspections

Amélie Housing will conduct no more than four inspections in any 12-month period.  Amélie Housing will ensure that tenants receive seven days clear notice of general inspections and will make every effort to agree suitable arrangements for immediate inspection with the tenant in cases of emergency.

Amélie Housing will only enter the premises without the tenant’s permission when there is reason to believe that there is a threat to the safety of the tenant or others in the premises.  In such cases Amélie Housing will consider whether it is appropriate to be accompanied by the local police and/or the tenant’s support worker.

Property inspections help make sure that any unreported responsive maintenance issues is assessed and arrangements can be made for repairs to be done.